Support Station

We will close down our servers on September 27, 2023 at 9 AM CEST / 3 AM EDT. After that, the game won’t be accessible anymore.

While the game garnered a lot of attention during the beta phases and had a very successful launch, interest dwindled over the months, and despite our best efforts and humongous improvements brought to the game for Season 3, it is now clear to us the game is unfortunately not financially viable.

Our decision is fully explained in the following announcement: https://thecycle.game/news-and-media/sunset-announcement

We will be applying a few changes to the game for the last weeks until final shutdown. Here are some examples of what you can expect:

You will not be able to spend money on The Cycle: Frontier before the servers close. We are also removing our bundles and Aurum packs from Steam and the Epic Games Store. On the Epic Games Store, new players will no longer be able to install the game from June 28, 2023. Players who already have The Cycle: Frontier in their Library will still be able to continue playing the game until the end of service on September 27, 2023. On Steam, players who don't yet have the game in their libraries will still be able to install it, and everyone is able to play the game until the end of service on September 27, 2023. The Special Offers in the in-game shop will still rotate daily and weekly but every item will receive a 95% discount or more. The Premium version of Season 3's Fortuna Pass will be granted to everyone for free upon login. Levels can still be skipped but at a discounted price. We are making our progression faster than ever. DETAILS: https://thecycle.game/news-and-media/the-cycle-frontier-patch-3-5-0

All forms of real money purchases have been deactivated as of June 28, 2023. You will be able to keep any Aurum currently in your possession to spend as you wish until the game’s closure. 

Refunds will be offered to any player who made a purchase in the last 14 days preceding the shutdown announcement (from June 14, 2023 at 3am EDT / 9am CEST). Please, take note of the following process:

Steam: Refunds will be automatically processed by Steam services without requiring a request. Please make sure to contact their customer support services in case you’re encountering any issue: https://help.steampowered.com/  Epic Games Store: Refunds will be automatically processed by the Epic Games Store before the end of service on September 27, 2023

We won’t take down our pages but will stop sharing new content on our different social media channels. The Discord server will stay up and running, but at a reduced capacity and with limited support.

Yes, our customer support services will be running until the official shutdown on September 27. 

We explored the option to let the dedicated fans of TC:F continue to play the game, however due to the way the backend works it is simply not possible to handover a peer to peer version to you.