In this cozy place you can reach out to our team if you need support for your adventures on Fortuna III. Do you have issues when dropping onto the surface or you need to get something of your chest? Just leave us a message using the ticketing system at the counter over there. Found a Prospector that doesn’t play nice? Tell the guys from the ICA and they will surely take care of it.
But first you should check the Database! We gather a lot of useful information there, so that any Prospector can access it at any time. Feel free to discover it and just press on one of the topics at the terminal in front of you. You can attach the following files: jpg, png, tff and log.
PLEASE NOTE: We are currently testing our new support station. The incoming messages will be checked MO-FR from 10AM - 6PM CET.
Visit the following link to get The Cycle: https://www.epicgames.com/store/product/thecycle/home The Cycle is currently available for Windows PCs via Epic Games Store. In the future, we are considering a release on additional platforms. Remember: It is Free to Play!
In case you want to change your account name or have issues with payments in the Epic Games Store or other Epic Games Store related things, please follow this link and reach out to Epic Games:
You can either play Solo or invite your friends to join in a Duo of 2 players or a Squad of 4 players in total. To add your friends you have to be friends with them in the Epic Games Store.
First things first, please make sure that you are in the range of specs listed above. Next step will be to check if your drivers are up to date. Most commonly the graphics card drivers are in need of an update. Usually you can either find the GeForce Experience or the AMD Radeon Settings icon in the system tray at the bottom right of your taskbar. If you open one of the two, it will show you if you can update your driver.
In case these icons are not shown you can do the following: Tap on Start Type “dxdiag” and press the Enter key If you go to “Display” it will show you the graphics card that is used and the manufacturer.
Then visit one of the following pages to download the new driver and install it: Nvidia GeForce: https://www.nvidia.de/Download/index.aspx AMD Radeon: https://www.amd.com/en/support Intel: https://downloadcenter.intel.com/product/80939/Graphics-Drivers
If you open one of the “Sound” tabs you will be able to see if there are issue with your sound drivers.
For the final step, please make sure that your game files are not damaged. You can verify the files via Epic Games Launcher if you do the following: To verify the installation of game files, navigate to the game in your Library and click on the cog icon, afterwards please click on verify.
1. Please check if the shop shows that you own the game (Button has to show “owned”). 2. Please doublecheck on this page, after being logged in, if you own the game: https://www.epicgames.com/store/product/thecycle 3. Launch EGS as admin. 4. Logout of the EGS (click the username bottom –left– left) and login again afterwards.
Please check with dxdiag if your DirectX is up to date (Press on “Start” and then type dxdiag) Make sure that you have DirectX 11 or 12 installed and the issue should disappear.
If only having Login Failed without any info displayed in the “SERVER STATUS” section
You probably experience some main disconnection issue.
If you suspect that you have a connectivity issue, we recommend you try the troubleshooting solutions listed below. Try the solutions in the order they’re presented until your issue is resolved.
Reboot your router and/or modem.
Temporarily disabling your firewall and antivirus software. Some security software causes conflict with our products, so temporarily disabling your firewall and antivirus software could resolve your connectivity issue. If this doesn’t resolve your issue, re-enable your firewall and antivirus software and try the next solution. Make sure you’re not behind a proxy and do not have “yager-development.com” filtered. If you are behind a proxy, add an exception for “yager-development.com” (or ask your IT department to do so).
Ensure that ports are unblocked for The Cycle. Windows:
Navigate to Control Panel > System and Security > Windows Firewall.
Click Advanced Settings.
On the left, click Inbound Rules.
On the right, click New Rule…
Click Program.
Click Next.
Click Browse
Select the path to your game executable: Launch_Game.exe
If you don’t know where it is, the default is at: C:\Program Files\Epic Games\TheCycleAlpha\Launch_Game.exe
Select “Allow the connection”
Click next
Check Domain, Private and Public
Click next.
Enter a name of your choosing for the rule.
Click Finish
Check your DNS resolution Check that you can resolve our Gateway address: In the lower-left corner, click the Windows icon and type: PowerShell then type the command:
Then you will need to try another DNS server. For this, follow instructions at: https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10
If none of the above solutions work, click CONTACT US.
Clicking on “Enter Station” hangs and lands on:
“Login Failed – Server unavailable” while The Cycle Online Services are shown as “Operating Normally”
Check the connection to our game gateway: In the lower-left corner, click the Windows icon and type: PowerShell
Then at the PowerShell prompt, enter the command: New-Object System.Net.Sockets.TcpClient(“gateway-pts.prod.eu-west-1.infra.yager-development.com”, 30666)
The beginning of the output should look like this: Client : System.Net.Sockets.SocketA Available : 0 Connected : True
If the “Connected” returned value is “False”, it probably means that a firewall or application is blocking your access to our Gateway. Please control your firewall as explained in the point .I/5 (Ensure that ports are unblocked for The Cycle.) Make sure your router is not blocking the port 30666 either
ICA Service Terminal: Sometimes, it might seem that a Prospector plays foul. It's not common, but in case you suspect anything, let the guys from the ICA know.
The ICA tries to make sure that things on Prospect Station and Fortuna III are working out well.
Make sure that you have a video of the unmannered Prospector.
